Terms and conditions
When you place an order with Rampspares you agree to accept the following terms and conditions.
Making a purchase
Rampspares is the online tradiing name of Slingco Ltd, we always aim to deliver high quality goods. Every effort is made to display only items that are in stock or that can be sent to you quickly. If we cannot meet our usual delivery times we will tell you immediately. If this happens you can:
- order an alternative,
- have the products sent as soon as they are available, or
- cancel the order.
All prices are in British pounds sterling (£) and exclude VAT at the prevailing rate. Charges for destinations other than mainland UK depend on product weight and destination. The postage rates, where chargeable, will be calculated and shown to you before you enter your payment details. We make every effort to ensure prices are accurate. If prices change we will contact you before sending your order to gain your agreement to the revised price or to amend or cancel the order.
All transactions are conducted through a secure web server. We accept all major credit and debit cards except American Express.
Every effort is taken to ensure that the information on this website is correct and up to date. However, Rampspares disclaims all warranties and representations as to the accuracy of any information contained if at any time it becomes inadvertently out of date or incomplete. Rampspares cannot be held responsible for any loss or damage that may arise from the use of this information.
Please note the minimum payment acceptable via credit or debit card is £10.
If we have problems fulfilling your order
If we cannot fulfil your order we will contact you to give you the choice of cancelling your order, amending it, or waiting for the items you ordered to come into stock.
Shipping and handling
Unless otherwise stated delivery times should be within 10 days for the UK and Republic of Ireland, within 16 days for other European Union countries, and within 20 days for the rest of the world. However, normally all orders are processed within two working days.
We use first and second-class post or courier services as selected by the class of service option during checkout.
Your right to cancel and claim a refund
You may cancel your order and claim a full refund at any time up to seven working days after you receive the goods. If you wish to do this please contact us in writing. You may use fax or email. We will make the refund as soon as possible and in any event within 30 days.
You must return the goods to us in their original condition.
If you cancel your order after we have sent the goods, and they are not defective, of poor quality, misdescribed or not fit for their purpose, then you must send them back to us at your own expense.
Returns and sending replacements
If your goods are defective, you can return the item(s) to us within 30 days of receipt for exchange. Replacement goods should be with you within the standard ten days for the UK and republic of Ireland, within 16 days for other European Union countries, and within 20 days for the rest of the world. However, normally goods are dispatched within two working days.
We aim to respond to complaints within five working days. Please email usat firstname.lastname@example.org or call us on 01706 855558 .If we cannot resolve your complaint immediately we will tell you how long we expect it will take and keep you fully informed throughout the process.
We are committed to protecting your privacy.
If you need any help placing your order, or have any questions concerning these terms and conditions, please contact us. Alternatively you may wish to contact your local trading standards office or Citizens Advice Bureau. Legislation governing this contract includes the Consumer Protection (Distance Selling) Regulations 2000 and the Unfair Terms in Consumer Contracts Regulations 1999.